Consent
Where required by law, we will request your consent before collecting, using, or sharing your personal information. When you voluntarily provide information through our contact forms, dealer application, account registration, checkout process, newsletter subscription, or other website features, you consent to its use for the purposes explained at the time of collection.
Certain information may also be processed to complete a contract, fulfill an order, comply with legal obligations, prevent fraud, or support our legitimate business operations. Where processing is based on consent, you may withdraw that consent by contacting us at info@vulkanauto.com.
Information we collect
We may collect information you provide directly, including your name, company name, email address, telephone number, billing or shipping address, account details, product interests, order information, dealer application details, uploaded documents, and messages submitted through our forms.
When you visit the website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, referring pages, pages visited, access times, and interactions with the website.
If online payments are available, payment information may be collected and processed by our selected payment provider. Vulkan Auto Technology generally receives transaction details and payment confirmation rather than complete payment-card information.
How we use your information
We may use the information we collect to:
Process, manage, and deliver orders.
Create and maintain customer accounts.
Respond to product, service, and technical inquiries.
Review dealer applications and communicate with potential partners.
Provide quotations, order updates, warranty support, and customer service.
Improve our website, products, services, and customer experience.
Detect fraudulent, unauthorized, or harmful activity.
Maintain website security and troubleshoot technical problems.
Send product news, promotions, or updates when you have agreed to receive them.
Comply with legal, regulatory, accounting, and contractual obligations.
We will not use personal information for unrelated purposes without providing appropriate notice or obtaining consent where required.
Log Files
Like many websites, vulkanauto.com may use server log files to record information when visitors access the website. This information may include IP addresses, browser type, Internet service provider, date and time stamps, referring or exit pages, pages visited, and the number of clicks.
Log-file information is generally used to administer the website, monitor performance, identify technical problems, analyze usage trends, prevent fraud, and protect website security. This technical information is not normally used by itself to directly identify an individual.
Cookies and Web Beacons
Vulkanauto.com may use cookies and similar technologies to remember visitor preferences, maintain shopping-cart and login sessions, support checkout functionality, understand website usage, and improve the browsing experience.
Some cookies are necessary for the website and online store to function correctly. Other cookies, including analytics or marketing cookies, may be optional and used only where permitted or after consent has been provided.
You can manage or disable cookies through your browser settings or the cookie controls displayed on our website. Disabling essential cookies may prevent certain features, including account access, shopping carts, and checkout, from working correctly.
Advertising Partners Privacy Policies
Where Vulkan Auto Technology uses advertising, marketing, or analytics partners, those providers may use cookies, web beacons, device identifiers, or similar technologies to measure campaign performance and provide relevant content.
These technologies may automatically receive information such as your IP address, browser type, device information, referring website, and interactions with advertisements or website content.
Vulkan Auto Technology does not directly control cookies or tracking technologies operated by external advertising partners. You should review the privacy policy and opt-out controls provided by each applicable partner for information about its practices.
Third Party Privacy Policies
Our website may contain links to external websites or use services supplied by third parties, including payment processors, shipping providers, hosting companies, analytics providers, email services, social-media platforms, and other business partners.
This Privacy Policy applies only to information handled by Vulkan Auto Technology. We are not responsible for the content, security, or privacy practices of third-party websites and services. We encourage you to review the privacy policy of any third party before providing personal information or using its services.
GDPR Data Protection Rights
If the General Data Protection Regulation applies to the processing of your personal information, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain processing, including direct marketing.
Request a portable copy of information you provided to us.
Withdraw consent where processing is based on consent.
Lodge a complaint with an applicable data-protection authority.
These rights may be subject to legal limitations and record-retention requirements. To submit a privacy request, contact info@vulkanauto.com. We may need to verify your identity before processing the request.
Children's Information
Vulkan Auto Technology’s website and products are intended for businesses, workshop owners, automotive professionals, and adult customers. Our website is not directed toward children under 13 or any higher minimum age required by applicable law.
We do not knowingly collect personal information from children without appropriate permission from a parent or legal guardian. If you believe a child has submitted personal information through our website, please contact info@vulkanauto.com so that we can investigate and remove the information where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business operations, third-party services, or legal obligations.
The revised policy will be posted on this page with an updated effective date. Where required, we may provide additional notice of material changes through the website or by contacting affected users. We encourage visitors to review this page periodically to remain informed about how personal information is handled.