Warranty and Returns

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We want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer a straightforward return process for eligible products. Most products, including vehicle lifts, motorcycle lifts, tire changers, wheel balancers, and related accessories, may be returned provided they meet the conditions outlined below.

Return Eligibility

To qualify for a return:

• The item must be unused and in new, resalable condition.
• All original packaging, accessories, manuals, and components must be included.
• The product must be returned with prior authorization.

Return Timeframes

• Returns requested within 30 days of the original invoice date are generally accepted without a restocking fee.
• Approved returns requested after 30 days may be subject to a 15% restocking fee.
• Products returned beyond the eligible return period cannot be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Special-order or custom-built products.
• Opened electronic or software items.
• Products shipped directly from the manufacturer (drop-shipped items), which are subject to a 35% restocking fee if approved for return.

Return Authorization (RMA)

Before returning any merchandise, you must contact our Customer Care team to obtain a Return Merchandise Authorization (RMA) number.

When requesting an RMA, please provide:

• A copy of your purchase invoice
• Photos of the product
• The product serial number (if applicable)
• The reason for the return

Returns received without an authorized RMA may be refused.

Returning Your Item

Once your return has been approved:

• Clearly mark the RMA number on the outside of the package.
• Ship the product to the return address provided by our Customer Care team.
• Customers are responsible for all return shipping costs unless otherwise agreed.

Inspection & Refunds

After your return is received, our team will inspect the product to verify that:

• All original parts and accessories are included.
• The item is in unused condition.
• The original packaging is intact.

Once the inspection is completed and the return is approved, refunds or credits will typically be processed within 3–5 business days.

Unauthorized or Incomplete Returns

Returns that arrive without authorization or are missing parts, damaged, or show signs of use may be subject to a 35% processing fee or may not qualify for a refund.

Warranty Information

All products are covered by the manufacturer’s limited warranty in accordance with the warranty terms provided with each product.

Warranty coverage generally includes repair or replacement of defective parts but does not include labor, installation, shipping, or transportation costs unless specifically stated by the manufacturer.

Please refer to your product manual or the warranty information provided with your purchase for complete coverage details.

Warranty Claims

If you believe your product qualifies for warranty service, please contact our Customer Care team with:

• Your proof of purchase
• Product serial number
• Photos or videos of the issue (if applicable)
• A description of the problem

Our team will guide you through the warranty claim process.

Shipping Shortages & Freight Damage

Please inspect your shipment immediately upon delivery.

• Any missing items or incorrect shipments must be reported within 5 days of delivery.
• Freight damage must be noted on the Proof of Delivery (POD) before signing for the shipment.
• Shipping damage claims should be reported to our Customer Care team as soon as possible to ensure timely resolution.

Claims submitted after the reporting period may not be accepted.

Customer Support

Our Customer Care team is available to assist with returns, warranty requests, product information, and order inquiries.

Business Hours:

If you contact us outside normal business hours, please send us an email, and we will respond as soon as possible, typically within one business day.

Feedback: We value your feedback and welcome your comments regarding our products and customer service. Please send your suggestions or comments to: customercare@vulkanauto.com

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